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- Mar 5, 2009
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Forum - F.A.Q
Q) Can I have more than one account?
A) No, multiple accounts are not allowed. If we find that you have a second account, it will be deleted, and your main account may be banned as well.
Q) How do I link my Steam and/or Discord account with my forum profile?
A) To link your Steam and/or Discord account with your forum profile, follow these steps:
A) Accounts are usually deleted if we discover that a user has multiple accounts, or has been breaking forum rules.
Q) My cousin/brother also plays on UGC and has a forum account. Will this be detected as multiple accounts?
A) In most cases, accounts from the same household will be detected as the same user due to sharing an IP. We ask you to reach out to us if that will be the case to avoid a false ban.
Q) My account was banned. How can I request an unban?
A) If your account was banned by a staff member, it cannot be appealed. You will need to wait for the ban to expire unless it is permanent.
Q) I have been banned in-game, and my forum account is also banned. What should I do?
A) If both your in-game and forum accounts are banned, you can reach out to a staff member on our Discord server to discuss the issue and potentially resolve it.
Q) My forum account is banned, and I want to report a player. What should I do?
A) To report a player, you can use our Call Admin system, which is available in all of our game servers. Simply type "/calladmin" in the chat to initiate the reporting process.
Q) How can I obtain donator role?
A) Donor role is given to those with linked discord accounts, that have received the donor I role on our discord by donating for VIP.
Team Fortress 2 - FAQ
Donations:
Q) Do you sell admin privileges?
A) No, we do not sell admin privileges. Only staff members have admin permissions on the servers.
Q) Do you accept Steam items as donations?
A) Yes, we accept Steam items as donations. Send a trade link here with details on the trade
Q) Can I donate before my VIP time expires?
A) Yes, if you donate before your VIP time expires, the additional time will be correctly added to your existing VIP duration.
Q) I am banned. Can I donate to get unbanned?
A) Yes, we accept donations for unbanning. You can donate at the bottom of this page.
Note: We only allow for a limited amount of paid unbans, typically only one.
Q) The server is full, and I can't connect. What can I do?
A) If the server is full, only VIP players can join as they have a reserved slot. To use the reserved slot, open the in-game console and type "connect <serverip>". Example: connect 193.221.192.0
Sometimes it may take a few tries to open a slot, you can use the "retry" command after using "connect <serverip>" to help rejoining quickly.
Q) I ordered a service on your servers, but I haven't received it yet!
A) We always strive to ensure that our users receive what they purchase. If you bought something and haven't received it within 48 hours, please reach out to a Lead Admin.
Q) I was banned while having VIP. Why did I get banned?
A) In TF2, you may have been banned for abusing the permissions that you obtained as a VIP, despite being warned by an admin to stop. Please wait for your ban to expire, or appeal it here. You can check the ban duration here.
Q) I was banned while having VIP. Can I get a refund?
A) No, you were banned for abusing your VIP privileges. The responsibility for your actions lies solely with you, and not with the admin who banned you.
Q) Can I have more than one account?
A) No, multiple accounts are not allowed. If we find that you have a second account, it will be deleted, and your main account may be banned as well.
Q) How do I link my Steam and/or Discord account with my forum profile?
A) To link your Steam and/or Discord account with your forum profile, follow these steps:
- On the top right corner of the forum page, click on your nickname.
- Select "Connected Accounts."
- If your Steam account is not linked, you will see a button saying "Associate your account." Click on it, and you will be redirected to a login page.
- Enter your details to complete the linking process.
A) Accounts are usually deleted if we discover that a user has multiple accounts, or has been breaking forum rules.
Q) My cousin/brother also plays on UGC and has a forum account. Will this be detected as multiple accounts?
A) In most cases, accounts from the same household will be detected as the same user due to sharing an IP. We ask you to reach out to us if that will be the case to avoid a false ban.
Q) My account was banned. How can I request an unban?
A) If your account was banned by a staff member, it cannot be appealed. You will need to wait for the ban to expire unless it is permanent.
Q) I have been banned in-game, and my forum account is also banned. What should I do?
A) If both your in-game and forum accounts are banned, you can reach out to a staff member on our Discord server to discuss the issue and potentially resolve it.
Q) My forum account is banned, and I want to report a player. What should I do?
A) To report a player, you can use our Call Admin system, which is available in all of our game servers. Simply type "/calladmin" in the chat to initiate the reporting process.
Q) How can I obtain donator role?
A) Donor role is given to those with linked discord accounts, that have received the donor I role on our discord by donating for VIP.
Team Fortress 2 - FAQ
Donations:
Q) Do you sell admin privileges?
A) No, we do not sell admin privileges. Only staff members have admin permissions on the servers.
Q) Do you accept Steam items as donations?
A) Yes, we accept Steam items as donations. Send a trade link here with details on the trade
Q) Can I donate before my VIP time expires?
A) Yes, if you donate before your VIP time expires, the additional time will be correctly added to your existing VIP duration.
Q) I am banned. Can I donate to get unbanned?
A) Yes, we accept donations for unbanning. You can donate at the bottom of this page.
Note: We only allow for a limited amount of paid unbans, typically only one.
Q) The server is full, and I can't connect. What can I do?
A) If the server is full, only VIP players can join as they have a reserved slot. To use the reserved slot, open the in-game console and type "connect <serverip>". Example: connect 193.221.192.0
Sometimes it may take a few tries to open a slot, you can use the "retry" command after using "connect <serverip>" to help rejoining quickly.
Q) I ordered a service on your servers, but I haven't received it yet!
A) We always strive to ensure that our users receive what they purchase. If you bought something and haven't received it within 48 hours, please reach out to a Lead Admin.
Q) I was banned while having VIP. Why did I get banned?
A) In TF2, you may have been banned for abusing the permissions that you obtained as a VIP, despite being warned by an admin to stop. Please wait for your ban to expire, or appeal it here. You can check the ban duration here.
Q) I was banned while having VIP. Can I get a refund?
A) No, you were banned for abusing your VIP privileges. The responsibility for your actions lies solely with you, and not with the admin who banned you.
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